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Privacy Policy


This Privacy Policy explains how Johnson Tiles Outlet uses and protects your personal information (such as your name, address, telephone number or email address). It explains how, why and when we collect and process this information, along with your rights and obligations in respect of the information. By using our website, www.outlet.johnson-tiles.com (the Website), you acknowledge your acceptance of the provisions in this policy. The policy may change from time to time in line with legislation or industry developments. Any such changes will be made on this page, therefore, we recommend you check this page periodically. By continuing to use the Website after the posting of such changes, you will be deemed to have accepted the changes.

Who are we

Johnson Tiles Outlet is operated by Johnson Tiles Limited who are a ‘Controller’ for the purposes of the Data Protection Laws, our registered office is at Johnson Tiles, Harewood Street, Stoke On Trent, ST6 5JZ and we are a company registered in England and Wales, under company number 15600432.

If you have any questions concerning Data Protection at Johnson Tiles, please email us at dataprotection@johnson-tiles.com.

Information That We Collect

Johnson Tiles processes your personal information to meet your requests, but we will not collect any personal information unless you provide this voluntarily, and we will never collect any unnecessary personal data from you, nor will we process your information in any way, other than already specified in this notice.

The personal data that we collect is:

  • First Name, Surname
  • Email Address
  • Company
  • Address & Postcode
  • Telephone Number

We collect information in the below ways:

1) Email:

Should you choose to contact us using the email link foutlet@johnson-tiles.com (or any other @johnson-tiles.com email address) none of the data that you supply will be stored by this website or passed on to be processed by any of the third party data processors defined in our Third Party Data Processors. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol. Our servers are protected, and the email content will then be decrypted by our local computers and devices. Based on the nature of the contact, emails may then be sent internally (i.e. within Johnson Tiles), in order to provide the best response.

2) Orders:

If you choose to make an order we will collect your name, email, address and optionally your Company name and telephone number - these will be stored on our web server. Should a payment for the order be required, we use a third-party payment processor, 'Stripe' to take your payment. Your payment details are never stored on our server at any point.

How We Use Your Personal Data

Johnson Tiles takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us contacting you, you are free to withdraw consent at any time – you can do this by emailing foutlet@johnson-tiles.com.

If you do not want us to use your personal data in this way, please contact us at: dataprotection@johnson-tiles.com, or call 01782 524110.

Site Visitation Tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction. GA is a web analytics service provided by Google, Inc. ("Google") which uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purposes of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

To opt out of being tracked by Google analytics across all websites visit https://tools.google.com/dlpage/gaoptout. Compatible with Chrome, Internet Explorer 8-11, Safari, Firefox and Opera.

Meta ads conversion tracking (Meta pixel) (Meta Platforms, Inc.)

Meta ads conversion tracking (Meta pixel) is an analytics service provided by Meta Platforms, Inc. that connects data from the Meta Audience Network with actions performed on this Website. The Meta pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Meta Audience Network.

Personal Data processed: Trackers and Usage Data.

Place of processing: United States – Privacy PolicyOpt out.

Use of cookies by this website

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Some cookies are strictly required for the functioning of this website – these include cookies to save the user’s session and carry out other essential activities, such as protecting the security of the user on the website (e.g. from cross-site request forgery).

Other cookies are used to provide additional services and to collect statistics in an anonymized and aggregated form. These are listed below:

1) Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For more information, visit https://privacy.google.com/

2) Login Session

This is an essential cookie used to maintain your login session.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see that cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

The following website also provides additional information and tools for selecting tracking preferences for most advertising tools: https://www.youronlinechoices.... - we recommend that users make use of this resource in addition to the information provided here.

Our Third-Party Data Processors

We use several third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in the:

  • UK Data Protection Act 1988 (DPA)
  • EU Data Protection Directive 1995 (DPD)
  • EU General Data Protection Regulation 2018 (GDPR)

All processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws given above, and any other appropriate confidentiality and security measures:

Customer Reviews

This site uses the Trustpilot service to allow customers to provide feedback on their experience. Trustpilot may receive information about transactions conducted on this site as part of this. To view Trustpilot's privacy policy, click here.

About This Website’s Server

This website is hosted by Amazon Web Services within a UK data centre. AWS are an approved third-party provider on cloud servers utilising NAS/SAN storage. Data centres are co-located in some of the most respected data centre facility providers in the world and feature both physical and infrastructure security and security monitoring, as well as access logging and security control.

All data centres are audited and certified by various internationally recognised compliance standards. They are also compliant with the EU Data Protection Directive (soon to become the EU General Data Protection Regulation) and the EU-U.S. Privacy Shield Framework.

All server data will be stored at the selected data centre. Daily, encrypted backups are made to the web server and database.

Your Rights

You have the right to access any personal information that Johnson Tiles processes about You and to request information about: -

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If You believe that We hold any incomplete or inaccurate data about You, You have the right to ask Us to correct and/or complete the information and We will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point You will be notified.

You also have the right to request erasure of Your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from Us and to be informed about any automated decision-making that We use. You may do so by writing to Us using the contact details given in this notice.

If We receive a request from You to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that Your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, outside of Johnson Tiles, other than for the purposes specified in this notice or where there is a legal requirement.

Safeguarding Measures

Johnson Tiles takes your privacy seriously and We take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect You and Your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: in-transit and at-rest encryption, authentication/authorization etc.

How Long We Keep Your Data

Johnson Tiles only ever retains personal information for as long as is necessary and We have strict review and retention policies in place to meet these obligations. Within these periods We will hold your data until You request it to be destroyed.

Where we store your personal data

The data that we collect from you will usually be stored inside the UK or the European Economic Area (EEA). However, if you live or work outside of the UK or the EEA, we may need to transfer your personal data outside of the UK or the EEA to respond to any queries that you may have. Where this applies, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.

Links to other websites

This privacy statement applies only to personal data collected on the Website. Other websites to which the Website may be linked may or may not contain privacy policies. We have no influence or control over those sites. The use of other sites, or the submission of personal data to them, is at Your own risk and is subject to their privacy statements and policies.

Lodging A Complaint

Jonhson Tiles only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Johnson Tiles

Harewood Street




Telephone: 01782 575575

Email: dataprotection@johnson-tiles.com

Information Commissioner’s Office (ICO)

Wycliffe House

Water Lane



Telephone: 0303 1231113 or 01625 545 745

Fax: 01625 524510

Email: enquiries@ico.org.uk

Any personal information provided, or to be gathered by www.outlet.johnson-tiles.com is controlled primarily by Johnson Tiles Limited, Harewood Street, Tunstall, Stoke on Trent, Staffordshire ST6 5JZ. We are registered under the Data Protection Act 2018 ("the Act") and comply with the Act in all our dealings with your personal data. If you make an enquiry by email on our website or request information about our products and other services, you will need to give to us personal information such as your name, email address, business or home address and telephone number. We will use this information to answer your enquiry or to send you the requested information or literature.

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